Return Policy

Here at DreamHomeBed we pride ourselves on outstanding customer service. We want you to feel safe when you have ordered from us; hence, you can return home textile products to us no matter where in the world you live provided that it is within 30 days of the order date. The only stipulation is that the bedding, blankets, and all home textile items must have all original manufacturer tags and labels attached, unused, unwashed, and be returned in the original manufacturer packaging. Following these instructions means that we can exchange your goods or provide a full refund for the item(s) purchased. Failure to comply with this policy will result in 10% being deducted from any refund processed following a return.

If you have a product exchanged, you will be responsible for covering the return postage fee. The only exception to this rule is if the order contains mistakes, defective items, or shipping errors caused solely by our team during order fulfillment.

If you have any queries or concerns regarding our returns policy, please feel free to contact us via email with your questions.

ARE THERE ANY EXCEPTIONS TO THE ABOVE?

Customized and personalized bedding products cannot be returned. This term applies to all custom-sized bedding sets, custom-printed home textiles, and tailor-made fabric products processed according to customer requirements.

Seasonal clearance items are final sale and cannot be returned or exchanged under any circumstances. Regular in-stock home textile products with standard sizes and designs will be accepted for return at the discretion of the management team if they meet our return conditions.

If a customized product is approved for return under special circumstances, the following policies will be adhered to:

• If an exchange is required, additional reprocessing fees and new product shipping costs may be incurred alongside return shipping fees.
• If a refund is required, only the base product cost will be refunded, excluding customized processing fees, design fees, and service fees.

How do I return a product?

Please ensure all bedding and textile products retain intact tags, original packaging, and are kept in brand-new, unwashed condition. Please enclose a short note inside the return package to state whether you require a refund or an exchange.

If you receive defective, damaged, or faulty products, you must initiate a return within 5 working days for local customers and within 10 working days for international customers. All inner and outer packaging, labels, and accessories must be returned completely.

International customers outside the EEC must clearly mark “HK RETURN” on the export sticker provided by the local post office when sending back parcels. Failure to mark correctly will result in customs tax charges, parcel refusal, and automatic return to the sender.

For further assistance regarding returns, please contact our official support email: service@globefastltd.com

Thank You

DreamHomeBed Team